No wonder the State of CT is suing Best Buy. Yesterday, I checked all the Internet ads for a microSD card for my cell phone. Best Buy had a 2GB Sandisk card plus adapter for 49.99 less 5.00 sale price.
I live 5 minutes from the local Best Buy Store. So I drive to the store and two sales clerks try to help me out by showing me a $75 2GB microSD Sandisk card “that came in last night”. (In the process I walk by hangers of Sandisk 1GB cards at two different prices). I hold my ground and eventually a third clerk says, oh you want the phone card and pulls out the Sandisk 2GB microSD card with adapter marked $49.99. I grumble my thanks and walk to a register.
At the register, the checkout clerk only cares about trying to push rewards cards and service plans. She refuses to honor the $5.00 sale price I mention that is online and tells me I can always come back to the store and see Customer Service. I pay her the $50.
I left the register and walked over to Customer Service where three nice ladies listen to me complain about the $75/$49 bait and switch and my request for the $5.00 back.
All three mention without any prompting that online pricing is “different”.
I get $5.00 cash. I leave the store.
One thought on “Best Buy Tells Me "Online Prices are Different"”
Ha. Frustrating? yes. But this is in no way related to what Connecticut is investigating. They are investingating a seperate INTRANET only pricing.